Return Policy

Last updated:

This Return Policy explains cancellation, rescheduling, and refund rights for workspace ergonomics analysis products and services purchased from Brighthipsdrain. We aim for fair, transparent outcomes aligned with New Zealand consumer law.

1. Scope

This policy applies to:

• Desk Snapshot Assessment (NZ$149);
• Full Workspace Ergonomics Report (NZ$329);
• Team Posture Workshop Kit (NZ$549);
• Supplementary services booked through posture-lab.html or reach-studio.html.

2. Your Consumer Rights

Nothing in this policy limits rights under the Consumer Guarantees Act 1993. Services must be carried out with reasonable care and skill. Digital and consultancy deliverables must be fit for purpose as described on our website. Remedies may include correction, partial refund, or cancellation where guarantees are not met.

3. Cancellation Before Delivery

If you cancel before we begin substantive work on your assessment:

• More than five business days before a scheduled on-site visit: full refund of prepaid fees;
• Within five business days: we may retain a reasonable preparation fee up to twenty percent to cover scheduling and administrative costs;
• Remote Snapshot orders cancelled before photo review begins: full refund.

4. Digital Reports and Deliverables

Because ergonomics reports are customised and delivered electronically, refunds after delivery are generally not available once you have received the final PDF and supporting materials. Exceptions apply if:

• The report materially fails to match the described scope of your purchased product;
• We are unable to remedy deficiencies within a reasonable rework period;
• A duplicate charge or processing error occurred.

Contact office@brighthipsdrain.pro within fourteen days of delivery with specific concerns. We will review fairly and propose correction, partial credit, or refund as appropriate.

5. Team Workshops

Workshop cancellations by you:

• Fourteen or more days before the event: full refund;
• Seven to thirteen days: fifty percent refund or transfer to a new date within ninety days;
• Less than seven days: no refund, but date transfer may be offered at our discretion.

If we cancel due to facilitator illness or unforeseen closure, you receive a full refund or priority rescheduling.

6. Rescheduling

One free reschedule is permitted for on-site or virtual appointments with at least forty-eight hours notice. Additional changes may incur a NZ$35 administrative fee. Missed appointments without notice are treated as completed sessions unless we agree otherwise in writing.

7. Product Upgrades

Upgrading from Desk Snapshot to Full Workspace Report within thirty days of purchase: pay only the price difference (NZ$180) if the initial snapshot was delivered and you request expanded scope before any separate full report engagement begins.

8. Non-Refundable Items

The following are typically non-refundable once supplied:

• Completed video consultations already conducted;
• Third-party equipment purchased via our shortlists (handled by respective retailers);
• Travel surcharges for visits outside Auckland CBD once travel has commenced.

9. How to Request a Return or Refund

Email office@brighthipsdrain.pro with your order date, product name, and reason for the request. Include relevant order references. We acknowledge within two business days and aim to resolve within ten business days.

10. Refund Method

Approved refunds are returned to the original payment method where possible. Processing may take five to ten business days depending on your bank or card issuer. If the original method is unavailable, we will agree an alternative with you.

11. Disputes

We prefer to resolve concerns directly. If you remain unsatisfied, you may contact the Office of the Privacy Commissioner for privacy matters or seek advice from Consumer Protection New Zealand regarding purchase disputes.

12. Contact

Brighthipsdrain, 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand. Phone: +64273492520. Email: office@brighthipsdrain.pro.